FAQ
General Questions
What services does The American Eagle Transport offer?
We provide reliable transportation and logistics services, including freight delivery, less-than-truckload (LTL) shipping, full truckload (FTL) services, and expedited shipping solutions across the United States.
What areas do you serve?
We serve clients across the continental United States, ensuring timely and secure transportation for businesses of all sizes.
How can I get a quote for your services?
You can request a free quote by visiting our website’s “Get a Quote” page or by calling us directly at [insert phone number]. Simply provide your shipment details, and we’ll provide you with an accurate estimate.
Do you handle time-sensitive shipments?
Yes, we specialize in expedited shipping services to ensure your time-sensitive shipments are delivered promptly and securely.
Shipping and Logistics
What types of goods do you transport?
We transport a wide range of goods, including industrial equipment, retail products, perishables, and more. However, certain hazardous or restricted items may require special arrangements.
Do you provide tracking for shipments?
Yes, we offer real-time shipment tracking so you can monitor your delivery every step of the way.
What is the difference between LTL and FTL services?
LTL (Less-Than-Truckload) shipping is ideal for smaller shipments that don’t require a full truck, while FTL (Full Truckload) shipping is for larger shipments that occupy the entire truck.
How do you ensure the safety of goods during transit?
We use advanced logistics systems, well-maintained vehicles, and professional drivers to ensure your goods are transported safely and securely.
Customer Support
How do I contact customer service?
You can reach our customer support team via phone at [insert phone number], email at [insert email address], or through the contact form on our website.
What should I do if my shipment is delayed?
While we strive for timely deliveries, unforeseen circumstances can occasionally cause delays. If this happens, contact our support team, and we’ll provide updates and solutions.
Can I change or cancel a shipment request?
Yes, changes or cancellations are possible, but terms and conditions may apply. Please contact us as soon as possible to make adjustments.
Payment and Policies
What payment methods do you accept?
We accept major credit cards, bank transfers, and online payments for your convenience.
Are there additional fees I should be aware of?
Any additional fees, such as fuel surcharges or special handling charges, will be clearly stated in your quote.
Do you offer volume discounts for regular shipments?
Yes, we provide competitive rates and discounts for businesses with regular or high-volume shipping needs. Contact us for more details.